1. Introduction

Welcome to Ascend Coaching! By enrolling in my personal training services, you agree to the following terms and conditions. These are designed to create a safe, professional, and results-driven experience. By purchasing my services, you acknowledge that this agreement forms a legally binding contract between you and Ascend Coaching.

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2. Personal Training Services / Client / Trainer Agreement

My personal training services are individually tailored to support your fitness goals. I provide personalised workout programmes, ongoing guidance, and motivation to help you achieve your desired outcomes.

• I, the trainer, will use my skills and expertise to design a safe and effective training programme based on your goals, fitness level, and preferences.

• I will provide coaching, supervision, advice, and support throughout your journey. Your progress will be regularly monitored, and adjustments made where necessary.

• All necessary training equipment will be provided, and appropriate venues will be organised for each session.

• All client information will be handled with strict confidentiality. If required, additional medical information must be provided.

• It is understood by both parties that full effort and commitment to the programme is expected.

• Clients must arrive at least 5 minutes before each session to ensure a full training experience.

• Clients must wear appropriate clothing and footwear—comfortable, non-restrictive clothes and supportive athletic shoes.

Services are delivered by a certified, experienced, and insured personal trainer.

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3. Session Bookings

• Sessions must be booked in advance via the official booking system or directly through me.

• Each session lasts 60 minutes and begins at the scheduled time. Sessions will not be extended due to late arrival.

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4. Cancellation Policy

• Notice Period: A minimum of 24 hours’ notice is required to cancel or reschedule a session.

• Refunds: Cancellations made with less than 24 hours’ notice will not be eligible for a refund and will be charged in full.

• Rescheduling: With at least 24 hours’ notice, I’ll happily reschedule your session at a mutually convenient time, subject to availability.

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5. Unacceptable Behaviour and Etiquette

• Clients are expected to maintain respectful and professional conduct at all times. This includes following trainer instructions, using equipment safely, and observing proper hygiene.

• Harassment, discrimination, or abuse toward the trainer, other clients, or gym staff will result in termination of services.

• Clients must wear appropriate workout attire and supportive footwear during all sessions.

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6. Right to Cancel

• I reserve the right to terminate personal training services if behaviour is deemed inappropriate or if the client is under the influence of alcohol or drugs.

• No refunds will be issued for unused sessions in cases of termination due to misconduct.

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7. Health and Safety

• Clients must inform the trainer of any health conditions, injuries, or limitations that may impact participation.

• A completed PAR-Q (Physical Activity Readiness Questionnaire) is required before beginning any programme.

• A medical clearance letter from your GP may be requested in certain cases (please note, your GP may charge for this).

• You agree to follow all safety instructions and train within your personal limits.

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8. Liability

Ascend Coaching is not liable for any injuries, health issues, or damages incurred during sessions unless caused by gross negligence or intentional misconduct.

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9. Payment Terms

• All sessions and packages must be paid in advance.

• Packages and sessions are non-transferable and non-refundable, except as outlined in the cancellation policy.

• Block bookings must be paid in full up front. While you may book sessions as needed, all sessions must be used within 90 days of purchase.

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10. Changes to Terms and Conditions

I reserve the right to update these terms at any time. Any significant changes will be communicated to you in writing or via email.

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11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes shall be handled by the courts of England and Wales.

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12. Agreement / Declaration

By engaging with Ascend Coaching, you confirm that you have read, understood, and agree to these terms and conditions.